Disclaimer

ESP, AKA Enhanced Street Performance, Inc., has provided services/parts/modifications which may render the vehicle suitable for off-road use only.  Please check your local laws and regulations for compliance information.  No warranty/guarantee is stated or implied.  ESP and the individuals herein assume no liability for damage, harm, or death, consequential or inconsequential, caused by the misuse of our products.   Installation of certain products may void the warranty coverage on your vehicle.  PLEASE NOTE:  Federal Law prohibits the removal, or rendering inoperable of any device of design affecting vehicle emissions or safety in a vehicle used on public highways.

Labor/Installation Quotes and Charges

Effective 1/1/04, ESP’s base labor rate will be billed at $52.00 per hour.  We will do everything in our power to ensure an accurate quote to the best of our ability.  However, we ask our customers to please be aware that unforeseen circumstances and complications (corroded bolts, frozen assemblies, etc.) can not be anticipated in the original quote and may result in more hours of labor to complete the job.  Such items as incorrect parts, used/incomplete parts, gray-market parts, and interfering/improperly made/no-name aftermarket parts will almost always increase the cost of installation. 

We at ESP like surprises as much as the next guy and therefore will ALWAYS contact the customer should we find that extra time is required to complete a particular job/installation.  ESP will not perform any additional work without the consent of the customer.  It is this pledge that ensures our customers are comfortable having ESP repair/upgrade their vehicles and continue to do so for years to come…

ESP stands behind our work and will guarantee all installations on new parts that are purchased through ESP.  ESP only sells high quality parts that are licensed by the manufacturer to be sold in the US.  We work diligently to weed out those suppliers offering products of poor quality.  Therefore ESP is NOT responsible for installation charges incurred due to improper fit/application when parts are not purchased through our company.  We can not stress enough the importance of purchasing parts that fit right the first time.  Used parts carry no labor warranty unless otherwise stated.  

Pricing

All prices are subject to change without notice. ESP is not responsible for typos or misprinted pricing information.  Should a customer place an order amidst a price increase from our supplier(s), ESP will notify the customer of the new price before completing the transaction.

Method of Payment

ESP accepts payment in the form of cash, certified check, bank check, and postal money order. ESP also accepts credit card payments through Paypal.  Personal checks are accepted on parts orders ONLY and will required a 10 day delay in shipment while the check clears.  A $30.00 returned check fee will be accessed for all payments returned for non-sufficient funds.  Click here to learn about Paypal and to open an account Should a customer account be turned over for collection, the customer is responsible for all collection costs, attorney fees, and any other expenses occurred herein.  Any fraudulent attempts will be prosecuted to the full extent of the law.  Company or business checks may only be accepted upon approval.  Please contact dbrady@enhancedstreetperformance.com for business related inquiries.

Shipping

ESP offers shipment within the continental U.S. through UPS ground as well as Fed EX.  ESP highly recommends adding insurance for all of its shipments.   Special orders require an additional 2 to 3 week lead time before shipment.  Drop shipments may require additional fees which may vary with product and supplier. 

Out of Stock Orders

 Items that are not in stock are usually shipped within 2-3 days of placing the order.  Some items may be shipped directly from our supplier at request of the customer.  Additional drop shipment fees may apply.  Should an order be placed where any item is not in stock, the entire order will be held until the shipment can be made complete, unless otherwise requested by the customer to ship a partial shipment of available parts.  Partial shipments will require multiple shipments and incur higher shipping costs.  ESP will do its best to notify customers of shortages of stock at the time of order placement.

Special Orders

Special Order merchandise will require a 100% deposit.  Upon placing a special order, the item(s) can NOT be cancelled.  Special Order items are not returnable.  Any and all deposits placed on Special Order merchandise are non refundable.

Refused Shipment

Any customer that refuses a shipment for any reason will be assessed a refused shipment penalty of $25.00 on top of the original shipping costs.  The customer will no longer be able to purchase any parts or services until all such charges have been paid in full.   Restocking fees may apply

Returns

All returns must be marked with a Return Merchandise Authorization (RMA).  RMA numbers may be obtained by calling our customer service department.  All returns are subject to a 20% restocking fee.  All returns must be made within 30 days of invoice date.   No returns will be accepted on the following: special order merchandise, electronic items, electrical parts, promo items or discontinued merchandise. All items returned must be new condition, in original packaging, and must be re-sellable. Shipping charges are not refundable. NO items will be accepted that have been used or installed in any way.  Merchandise must be returned freight prepaid as items shipped collect will not be accepted by ESP.  Credit will be applied towards future purchases only.

Warranty

All items which carry manufacturers warranties are to be handled directly with the manufacturer. No additional warranty beyond that of the manufacturer is expressed or implied. ESP will be happy to provide assistance should a warranty issue arise.  ESP will not warranty any item that was not purchased through ESP. Items offered exclusively through ESP will carry a 30 day warranty against manufacturing defects only.

Core Charges

All items which have a core associated with them will be billed on the original invoice.  All good, usable cores returned within 30 days will be issued credit. Core credit can be applied to future purchases or refunded by means of the original purchase method.

Privacy

ESP respects your rights to privacy.  Any and all information collected by ESP will be kept strictly confidential and will not be disclosed, sold or loaned to other parties.  ESP reserves the right to contact its customers for the following reasons:

To follow-up on an order

To notify customers of complications with their order

To offer customers whom ESP feels may be interested in special purchases, donating their vehicles for testing purposes, etc. a chance to participate in these programs.

Storage Fees

A storage fee of up to $15 per day may be added to any invoice for vehicles that are not picked up within 3 days of being notified of its completion unless prior arrangements are made.  If payment/pick-up arrangements have not been made after 5 days, ESP has the right to store the vehicle outside on the premises of the facility.  ESP is not responsible for damage, theft, or vandalism that could occur to vehicles left unattended outside our facility.