Shipping
ESP offers shipment within the continental U.S. through UPS
ground as well as Fed EX. ESP
highly recommends adding insurance for all of its shipments.
Special orders require an additional 2 to 3 week lead time before
shipment. Drop shipments may
require additional fees which may vary with product and supplier.
Out of Stock Orders
Items
that are not in stock are usually shipped within 2-3 days of placing the order.
Some items may be shipped directly from our supplier at request of the
customer. Additional drop shipment
fees may apply. Should an order be placed where any item is not in stock, the
entire order will be held until the shipment can be made complete, unless
otherwise requested by the customer to ship a partial shipment of available
parts. Partial shipments will
require multiple shipments and incur higher shipping costs. ESP will do its best to notify customers of shortages of
stock at the time of order placement.
Special Orders
Special Order merchandise will require a 100% deposit.
Upon placing a special order, the item(s) can NOT be cancelled.
Special Order items are not returnable.
Any and all deposits placed on Special Order merchandise are non
refundable.
Refused Shipment
Any customer that refuses a shipment for any reason will be
assessed a refused shipment penalty of $25.00 on top of the original shipping
costs. The customer will no longer
be able to purchase any parts or services until all such charges have been paid
in full. Restocking fees may
apply
Returns
All returns must be marked with a Return Merchandise
Authorization (RMA). RMA numbers
may be obtained by calling our customer service department. All returns are subject to a 20% restocking fee.
All returns must be made within 30 days of invoice date.
No returns will be accepted on the following: special order merchandise,
electronic items, electrical parts, promo items or discontinued merchandise. All
items returned must be new condition, in original packaging, and must be
re-sellable. Shipping charges are not refundable. NO items will be accepted that
have been used or installed in any way. Merchandise
must be returned freight prepaid as items shipped collect will not be accepted
by ESP. Credit will be applied
towards future purchases only.
Please see the Conditions of Use for more shipping information.
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