Policies
Updated 9-1-07

 

Disclaimer
ESP, AKA Enhanced Street Performance, Inc., has provided services/parts/modifications which may render the vehicle suitable for off-road use only. Please check your local laws and regulations for compliance information. No warranty/guarantee is stated or implied. ESP and the individuals herein assume no liability for damage, harm, or death, consequential or inconsequential, caused by the misuse of our products. Installation of certain products may void the warranty coverage on your vehicle. PLEASE NOTE: Federal Law prohibits the removal, or rendering inoperable of any device of design affecting vehicle emissions or safety in a vehicle used on public highways.

 

Labor/Installation Quotes and Charges
Effective 09/01/07, ESP's base labor rate is $70.00 per hour. We will do everything in our power to ensure an accurate quote to the best of our ability. However, we ask our customers to please be aware that unforeseen circumstances and complications (corroded bolts, frozen assemblies, etc.) can not be anticipated in the original quote and may result in more hours of labor to complete the job. Such items as incorrect parts, used/incomplete parts, gray-market parts, and interfering/improperly made/no-name aftermarket parts will almost always increase the cost of installation.

We at ESP like surprises as much as the next guy and therefore will ALWAYS contact the customer should we find that extra time is required to complete a particular job/installation. ESP will not perform any additional work without the consent of the customer. It is this pledge that ensures our customers are comfortable having ESP repair/upgrade their vehicles and continue to do so for years to come…

ESP stands behind our work and will guarantee all installations on new parts that are purchased through ESP. WE PRICE MATCH! Therefore we strongly recommend purchasing all of your items through us. ESP will not warranty customer supplied (CFE) parts. Should a customer furnished item be defective or incorrect, the customer is responsible for handling the issue with the manufacturer and for any additional labor required to remove, repair, or replace the item in question. We can not stress enough the importance of purchasing parts that fit right the first time. Used parts (including engines) carry NO labor warranty unless otherwise stated.

Storage Fees
A storage fee of up to $15 per day may be added to any invoice for vehicles that are not picked up within 3 days of being notified of its completion unless prior arrangements are made. If payment/pick-up arrangements are not made within this 3 day period, ESP has the right to store the vehicle outside on the premises of the facility. ESP is not responsible for damage, theft, or vandalism that could occur to vehicles left unattended outside our facility.

Pricing
All prices are subject to change without notice. ESP is not responsible for typos or misprinted pricing information. Should a customer place an order amidst a price increase from our supplier(s), ESP will notify the customer of the new price before completing the transaction.

 

Method of Payment
ESP accepts payment in the form of cash, certified check, bank check, and postal money order. ESP accepts ALL major credit cards including Visa, Master card, Discover, and American Express as well as Pay pal. Personal checks are accepted on web/phone orders ONLY and will require a 7-10 day delay in shipment while the check clears. A $30.00 returned check fee will be accessed for all payments returned for non-sufficient funds. Click here to learn about Pay pal and to open an account.

INTERNATIONAL CUSTOMERS: Due to increasing international credit card fraud, payments are accepted via international check or money order only.

Should a customer account be turned over for collection, the customer is responsible for all collection costs, attorney fees, and any other expenses occurred herein. Any fraudulent attempts will be prosecuted to the full extent of the law. Company or business checks may only be accepted upon approval. Please contact our sales dept. for business related inquiries. All vehicle repairs MUST be paid in full prior to removing the vehicle from our facility.

 

Shipping
ESP offers shipment within the continental U.S. through Fed EX and Fed EX Ground/Home Delivery. ESP highly recommends adding insurance for all of its shipments. Special orders require an additional lead time before shipment. Please ask your sales representative for delivery information upon placing your order. Drop shipments may require additional fees which may vary with product and supplier.

 

Out of Stock Orders
Items that are not in stock are usually shipped within 2-3 days of placing the order. Some items may be shipped directly from our supplier at request of the customer. Additional drop shipment fees may apply. Should an order be placed where any item is not in stock, the entire order will be held until the shipment can be made complete, unless otherwise requested by the customer to ship a partial shipment of available parts. Partial shipments will require multiple shipments and incur higher shipping costs. ESP will notify customers of shortages of stock at the time of order placement.

 

Special Orders
Special Order merchandise will require a 100% deposit. Upon placing a special order, the item(s) can NOT be cancelled. Special Order items are not returnable. Any and all deposits placed on Special Order merchandise are non refundable.

 

Refused Shipment
Any customer that refuses a shipment for any reason will be assessed a refused shipment penalty of $25.00 on top of the original shipping costs. The customer will no longer be able to purchase any parts or services until all such charges have been paid in full. Restocking fees may apply

 

Returns
All returns must be marked with a Return Merchandise Authorization (RMA). RMA numbers may be obtained by calling our customer service department. All returns are subject to a 20% restocking fee. All returns must be made within 30 days of invoice date. No returns will be accepted on the following: special order merchandise, electronic items, electrical parts, promo items or discontinued merchandise. All items returned must be new condition, in original packaging, and must be re-sellable. Shipping charges are not refundable. NO items will be accepted that have been used or installed in any way. Merchandise must be returned freight prepaid as items shipped collect will not be accepted by ESP. Credit will be applied towards future purchases only.

 

Warranty
All items which carry manufacturers warranties are to be handled directly with the manufacturer. No additional warranty beyond that of the manufacturer is expressed or implied. ESP will be happy to provide assistance should a warranty issue arise. ESP will not warranty any item that was not purchased through ESP. Items offered exclusively through ESP will carry a 30 day warranty against manufacturing defects only.

 

Core Charges
All items which have a core associated with them will be billed on the original invoice. All good, usable cores returned within 30 days will be issued credit. Core credit can be applied to future purchases or refunded by means of the original purchase method.

 

Privacy
Effective 1/9/07
Privacy Notice Table Of Contents:

Our Commitment To Privacy
The Information We Collect
How ESP Uses Information
Our Commitment To Data Security
Our Commitment To Children's Privacy
How To Access Or Correct Your Information
How To Contact Us

 

Our Commitment To Privacy
ESP respects your rights to privacy. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on www.EnhancedStreetPerformance.com On our on-line store, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number

The Way ESP Uses Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our web site if you would like to receive updates on our new products and services. Information you submit on our web site will not be used for this purpose unless you fill out the registration form and check the box indicating that this service is desired.

We use non-identifying and aggregate information to better design our web site and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our web site, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13, and no part of our web site is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging into to your account on our web site There you can update your password, contact information, and personal preferences. We use this procedure to better safeguard your information.

You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (978) 422-7273 or send us an email at customerservice@enhancedstreetperformance.com

Links
While we have done our best to ensure that the links on our site are accurate, ESP is not responsible for the content, security, etc. of sites outside of www.enhancedstreetperformance.com and its domain.